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The Rapport and why it may make you rich.
Your ability to get on with people in the everyday life
is one of the most important skills we should aim at
developing, thus it will ultimately insure our success
or failure in many areas of life.
Whether talking to your mother-in-law, sharing news with
friends, inspiring employees to work harder or, what is
closer to our heart - negotiating an important contract or
closing a sale, this communication skill is very important
to master.
I call this skill "rapport". Dictionary gives us meaning
of the word rapport as "sympathetic relationship or
understanding". And this skill is really all about bridging
the gaps between people, which would furthermore create right
conditions for an effective exchange of thoughts and ideas,
or successful closure of sale.
Good rapport skills are not always observable. Sometimes
people refer to it as having "good" or "bad" chemistry.
I'm sure you have all had situations when you meet somebody for
the first time and you just "hit it off" with the person
immediately.
On the other hand you can experience negative chemistry
with somebody, when all you want is to stay clear of this
person and have nothing to do with them. It is not always
possible to do, especially in a family situation or with a
particularly difficult client when offering your products
or services.
So what do we do then? We take a more mature approach. As an
effective communicator you can have far more control over
your relationships (and outcomes for that matter). At the
end of the day according to "presentation impact" studies, only
- 7% were attributed to words;
- 38% to tonality;
- 55% to physiology.
It makes you think, doesn't it? Words don't mean a lot; how
we deliver them does.
At the same time keep in mind that we like people who are
like us, we communicate better with them, we feel that we can
relate to them, and they in turn get to like us.
People who have a rapport tend to act like each other in a
number of ways. And over the next few newsletters we are going to
learn how to build up this rapport skills simply by minimizing
the differences and capitalizing on similarities between people
which at the end of the day could mean a successful deal or failure.
Elena Stern - NLP (Neuro Linguistic Programming) Practitioner.
If you’d like to learn more on how to apply these strategies - go here now.
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